The Sound Post

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Privacy & Security


This document describes the policy of thesoundpost.com regarding information received about you during visits to our web site. It also describes measures taken by thesoundpost.com to ensure that your personal information is secure and handled appropriately.

Site Usage

You can visit thesoundpost.com to read product and company information without telling us who you are and without revealing any personal information. The only information we collect and store during normal web site usage is the name of your ISP (internet service provider), the web site that referred you to us, the pages you request, and the date and time of those requests. We use this information to generate statistics and measure site activity to improve the usefulness of customer visits. As a multi-currency site, we may also use your IP address to determine a default currency for your location. During normal web site usage we do not collect or store any personally identifiable information.

Collection of Information

All personal information that you provide us with is strictly for internal use by The Sound Post. and is limited to what is absolutely necessary to provide our products and services to you. The personal information that we may collect includes:

  • Name
  • Postal Address
  • Telephone Number
  • Email
  • Language Preference

This information is used solely to provide the services that you request of us i.e. process your orders/transactions. We do not collect or store any sensitive personal data as defined under the GDPR.

Where we permit selected third parties access to your data, its use is strictly limited to what is necessary to carry out your instructions and provide specific services. These services include credit card processing and shipping (courier / postal services).

When you enter payment information such as your credit card number on our website, this information is processed by our credit processor. We do not store your full unmasked payment information on our website.

If you register an account with us you are asked about your instrument and vocation. You are not required to answer this question; it is merely intended to help us present you with offers more suited to your needs and interests.

Your email address is never shared with a third party and it is used only for order confirmations. You will not receive additional marketing from the soundpost.com unless you request to do so by signing up for our e-Newsletter.

We will retain the information held about you for the duration of your having an account with us. If you no longer wish to receive market-related emails, you may opt-out by following instructions in any email that you receive from us. You may, at any time, request the details of personal information that we hold about you or request to have your account closed and that we delete all data associated with your account.

Use of Cookies

Cookies are used on this site in order to store the following information: preferred language, preferred currency, shopping cart details, and email address (if you do not logout). Please note that even if you do not logout, upon revisiting the site you will be prompted to enter your password before your account can be accessed. If you logout after a session, your email address will not be stored. No other personal data is recorded in cookies.

Security

We use 256 bit SSL technology to secure sensitive information such as credit card details. SSL (Secure Sockets Layer) is a high-level industry standard security protocol used to protect confidentiality and security of data that is being transmitted through the internet. Connections that have been secured by SSL are denoted by the letters "https" in the URL.

While we take great precautions to protect our systems from unauthorised access and carry out regular internal data security audits, there is a risk of malicious activity occurring. If we become aware of any potential or actual breach of our systems that may have caused exposure of your personal information, we will contact you via the email address you have provided to us within 72 hours of such discovery to inform you of the situation.

Call us toll-free: 1-800-363-1512  


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