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Conditions of Use


Welcome to thesoundpost.com. The Sound Post is pleased to provide their services to you online subject to the following conditions. By shopping at www.thesoundpost.com you are agreeing to these conditions.

Privacy/Security

Please see our Privacy & Security Policy for information.

Pricing

Low price guarantee - If you find a lower published price by any competitor we will better it by 5%.

We want to provide our customers with the best value for money in the business - hence our low price guarantee. If you see or hear of a lower price for any stringed instrument product, please call us or email lowprice@thesoundpost.com. We will not be knowingly undersold. If we can confirm the lower price, we will offer a further 5% discount. Comparisons must be between identical items with identical components and instruments must be set up to the same specifications.

Request for low price guarantee must be made by email or telephone before purchase. We do not offer this service retroactively.

Refund Policy

We will adjust or exchange your purchase or refund your money within 30 days if you are not fully satisfied. Goods must be returned in the same condition in which they were purchased. Sheet music is non-returnable (with certain exceptions).

Multiple Currencies

The Sound Post is a Canadian company and maintains all pricing information in Canadian Dollars (CAD). International pricing is based on a daily data feed from Yahoo Finance reflecting current market rates. Prices are updated at 6:00 am EST every day. You may shop online in any of the 32 currencies offered. When you checkout, you will be billed in whichever currency you have chosen as your billing currency. (No currency conversion takes place. eg. If your shopping cart total is 100 Euros, you will be charged exactly 100 Euros).

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Payments powered by Paymentech and Planet Payment.


Inventory/Payment

We try to keep every product in stock at all times, ready to ship. For a number of reasons, however, including strong demand and delays from suppliers and shippers, we may run out of certain items. If an item is in stock at the time an order is placed, your card will be billed and the product will be shipped within 24 hours (see shipping policy for further details). If the product is not in stock, your card will not be billed. The details of your order will be taken and we will endeavour to order the product within the required timeframe. If for any reason we cannot fulfill your order in a reasonable amount of time, you will be notified immediately and you may choose to cancel your order. There is no charge for cancelling an order.

Shipping

See our shipping policy for further information on shipping methods and transit times.

Risk of Loss

All items purchased from The Sound Post are made pursuant to a shipment contract. Title for items purchased passes to you upon payment and delivery to the carrier. All claims for items lost or damaged in transit should be made with the carrier.

Your Account

If you register at www.thesoundpost.com you will be able to view and update your profile as well as view and print past invoices up to 6 months old. Your account is protected by a password of your choice. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You also agree to accept responsibility for all activities that occur under your account or password. The Sound Post reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

Product Descriptions

The Sound Post attempts to be as accurate as possible. However, The Sound Post does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by The Sound Post itself is not as described, your sole remedy is to return it in unused condition.

Electronic Communications

When you visit www.thesoundpost.com or send emails to us, you are communicating with us electronically. In doing so, you are consenting to receive electronic communications from us. You also agree that all electronic communications will satisfy any legal requirement that such communications be in writing.

Copyright Notice

Copyright 2009. The Sound Post Incorporated. All rights reserved. All text, images, graphics and other materials on this site are subject to the copyrights and other intellectual property rights of The Sound Post, its affiliated companies and its licensors. The Sound Post owns the copyrights in the selection, coordination and arrangement of the materials on this site. These materials may not be copied for commercial use or distribution, nor may these materials be modified or reposted to other sites.

Call us toll-free: 1-800-363-1512